Arandell

The Catablog

Posts Tagged ‘Add new tag’

ARE YOU AFRAID TO TALK TO YOUR CUSTOMERS?

Posted on July 14, 2010

Gary Sierzchulsk, VP, Arandell Marketing SolutionsIn the past much “talk” was given to a direct marketing principle called contact strategy analysis.  What that means in layman’s terms is determining how often and when to reach your customers based on previous sales information.  In other words, using this approach you only contact your customers based upon their past purchase history, so a customer who only purchases during holidays would only be contacted during that season and so on.  The theory here was to maximize marketing dollars and tight budgets.

 Times Have Changed. 

 In the past two years many of you have reduced the frequency of your campaigns for all the reasons which we will not get into detail here.  If you go to your mailbox you will see this first-hand.  But funny things are happening, the consumer is coming back, albeit slowly, and buying!  Buying because they haven’t been for a while and it is our nature to do so.  With or without you they will be back.  So what are you doing about it?

 #1 – Reach out to your customers.  If you aren’t, your competitors are or will be shortly.  Consumers are hungry for deals to satisfy their buying urges, and again have saved up some money to meet those needs.  It’s funny, instead of you creating a sense of urgency with them; they are the ones who are creating it.  So meet their needs.  Even those who you consider your best customers (highest RFM) need to hear from you now.  In the past this segment would buy from you regardless.  Now they want to know that you’re still in business to start with and that you value them and can meet their needs, both emotionally and tangibly. 

Your older buyers were once buyers from you.  So you need to find out if they are still buying products like yours but just not from you.  There are several ways to do this and if you contact me we can discuss the methods to identify them. 

 #2 – Service is a lost practice.  You need to make it easy for them to return to you and more importantly buy from you.  Shipping incentives, in store pick-up, loyalty rewards, anything and everything should be considered to make your customers feel special again.  You have four marketing channels to interact with your customers.  Use them all but pay attention to which channels they choose to interact with you.

 #3 – Build up your brand.  Many of you “went away” for a while.  Your customers need reassurance that you’re still there for them.  More frequent contact now as opposed to selective contact will get you there.  Most of you have noticed that your house file is stagnant at best or probably has decreased over the past two years.  For your survival, that trend needs to stop but will only do so through increased contact with your customers and reaching out to potential customers, something of a lost art called prospecting. 

 #4 – Thank them for their business.  How? – By telling them.  As I said many times before, the more quickly you reach your buyers after a purchase, the higher the future response rate is.  And if you personalize the piece in some fashion the responses are even higher.  Why wouldn’t you make this a standard part of your business practice?

 Again, the time is now.  Create the sense of urgency with your customers and they will respond.

Things are getting tight!

Posted on May 27, 2010

Blake Hutchison, Vice President, ProcurementWow, what a difference a few price increase announcements make on demand!  I think the mills got the desired effect they were looking for.

Lead times are increasing and increasing rapidly.  Coated groundwood grades seem to be accelerating the quickest, with lead times already out 5 – 7 weeks.  Coated freesheet, while not as bad, is still out 3 – 5 weeks.

The greatest factor in how quickly you can get paper is the basis weight.  If you print on a heavier weight (70#, 80#, 100#) your lead times won’t be as long.  38# through 60# basis weights, both coated groundwood and coated freesheet, are in high demand and their lead times are accelerating faster than the heavier weights.  32# – 38# is a little better, but not by much.

My advice would be to get your paper situation figured out quickly and at least get an LDC date to work off of so that you can properly estimate how much time you are going to need. 

If you have any questions, please don’t hesitate to email me  or call me at 800-558-8724

Thank you.

How to Measure your Flat Mail’s Droop

Posted on May 07, 2010

Don Landis, VP, Postal and Government AffairsIt’s hard to believe but we’ve been talking about revised deflection/droop standards for at least eight months now.

For those of you who are just tuning in now, the droop (deflection) test measures the flexibility of mailpieces (specifically commercial flats). If mail pieces are too flexible they will topple over as they travel through the USPS sorters and scanners. Implementing deflections standards, or droop standards, will greatly reduce the amount of direct mail pieces that fall off the machines. Recently, the USPS extended the deadline for the deflections standard implementation to June 7, 2010. And, price consequences will take effect October 3, 2010. With the change in implementation dates, also came some changes to the way the droop of your mailpiece will be measured.

Click here to see an instructional video. Otherwise, read on!

(With regards to the video we know that the square piece is very close to failing, but it did meet the USPS standards.)

Written instructions about how to measure the droop of your mailpiece can be found here. (To get to the instructions, skip to section 1.6 of the document.)

You failed the droop test, now what?

Contact us! We have lots of solutions for drooping catalogs. We can work with you to make sure you optimize postage savings and pass the deflection standards … all without changing the style and branding of your catalog! (We have already worked with the client (along with many others) whose catalog failed in the video to transform their piece into one that will pass the newly-revised droop test.

Here are some additional resources if you would like to learn more about the new deflection regulations:

Click here for some of the industry comments about the new standards.

Click here to contact me or Susan Pinter, Arandell’s postal experts.

Industry Call to Action – Challenge Tax Encroachment – Your Assistance is Vital

Posted on April 28, 2010

Don Landis, VP, Postal and Government AffairsSince its inception three years ago, the ACMA (American Catalog Mailers Association) has focused primarily on the very issue for which it was founded: being catalog mailers’ watchdog group for keeping postal rates in check. To date, no organization had gone to bat solely for catalogers when it came to postal matters. ACMA’s mission is to advocate for catalogers where others cannot. They also partner with other organizations where catalog interests are squarely aligned.

ACMA’s such collaboration revolves around the new Colorado sales and use tax reporting requirements for out-of-state sellers who do not collect sales taxes from Colorado residents for their purchases. This law became effective on March 1, 2010.

And with that, the ACMA poses the following: What’s worse than having to pay sales taxes in every state? Having to report to every state every purchase your customers have made so the taxing authorities can start chasing your customers down and ordering them to pay back taxes.

Your Colorado customers now must get a statement recapping their purchases that you will also have to send to the Colorado tax collectors so they can hunt your customers down for the sales tax — and probably with a penalty on top of this. This experience is sure to make Colorado customers think twice about ordering from you, plus you now have an added cost of compliance without any offsetting revenue. It’s a triple whammy.

But wait, there’s more. Tennessee, California and other states are considering this same law or watching Colorado’s closely. Fact is, every state needs more revenue today. Out of state companies, who do not use any state services and who do not elect state politicians, are easy targets.

The Direct Marketing Association is coordinating a multi-industry legal challenge to the new Colorado tax law and will be using acknowledged state tax expert attorney George S. Isaacson to stop this from doing real damage to direct sellers of every type. We fully support DMA efforts.

Per a memo from DMA senior vice president, government affairs Jerry Cerasale, the new reporting law was passed by the legislature and signed by Colorado Governor Bill Ritter Jr., as part of a budget balancing package. DMA and others urged the Governor to veto the bill, but to no avail. It now must be challenged in the courts.

The reporting law requires non-sales-tax-collecting out-of-state marketers to notify Colorado purchasers with every purchase and includes the following stipulations:

  • They are not required to collect sales tax;
  • Sales or use taxes are owed by the purchaser unless the sale is exempt from sales tax even though purchased remotely, including over the Internet, telephone or catalog;
  • The purchaser is required to annually file a sales/use tax return with the Colorado Department of Revenue and pay tax on those purchases on which the resident has not paid sales tax;
  • The marketer is required to provide the purchaser with a year-end summary of the purchases the consumer made on which sales taxes were not collected; and,
  • The marketer is required to provide the Colorado Department of Revenue an annual report on the total amount of all the purchaser’s purchases on which sales tax was not collected.

More information can be found at www.taxcolorado.com.

Taxing indeed!

The proposed year-end notice to the Colorado purchaser regulations require the following:

  • Notice sent by Jan. 31 only via First-Class Mail with “Important tax document enclosed” appearing prominently on the envelope;
  • A summary of dates of purchase, description of product purchased and dollar sale amount for each purchase;
  • A statement that Colorado requires that the purchaser file a sales/use tax return at the end of the year and pay tax on all Colorado purchases on which no sales tax had been collected;
  • Inform for the purchaser that the form and further information is available at www.taxcolorado.com;
  • Notification that the marketer is required by Colorado law to provide the Colorado Department of Revenue with the total dollar amount of purchases the purchaser made; and,
  • Though not required, it may inform the purchaser whether an item purchased is exempt from Colorado sales tax.

The notice to the Colorado Department of Revenue must include this information:

  1. Name of the Colorado purchaser;
  2. Billing address of the purchaser if provided to the marketer;
  3. Shipping address of each purchaser if provided to the marketer;
  4. If the marketer has multiple billing and/or shipping addresses of the Colorado purchaser (Colorado purchaser is a consumer who has product shipped to him/herself in Colorado), provide all such addresses; and,
  5. Total amount of Colorado purchases made by the purchaser from the marketer.

For more information, please feel free to contact Don Landis, Arandell’s VP of Postal Affairs, HDLandis@arandell.com.  He can also be reached at 800.558.8724.

 

3rd Annual ACMA National Catalog Forum

Posted on April 21, 2010

Don Landis, VP, Postal and Government AffairsThe American Catalog Mailers Association (ACMA) held its third National Catalog Forum April 13-15 in Nashville, TN. From a personal standpoint, I thought it was one of the best forums of this kind I have attended in a long time. I should know; I have been in the mailing industry 44 years and have attended more events than I can count.  Looking around the room I saw some of the most influential catalogers in the industry. 

The forum started off with Mark Acton, Commissioner, U.S. Postal Regulatory Commission. Mark covered a list of postal issues that may impact catalogers. I was impressed with the quality and thoughtfulness of the questions asked by attendees. Pat Donahoe, Deputy Postmaster General of the United States Postal Service, discussed several topics, the one of the highest level of interest being the Flats Sequencing System (FSS) and how it will affect future postal ECR rates.

Other topics covered include co-mailing, Do Not Mail, prospecting, USPS catalog marketing efforts and growth in catalog mail volume.

The ACMA is THE advocate for catalogers. Its annual forum is packed full of valuable information that will impact all of you. In the future, I highly encourage all catalogers to attend the forum, so that we as mailers have a bigger voice in Washington.

For more information, please feel free to contact Don Landis, HDLandis@arandell.com.  He can also both be reached at 800.558.8724.

The Catalog Lives!

Posted on March 17, 2010

Gary Sierzchulski, VP, Arandell Marketing SolutionsA funny thing happened on the way to proclaiming the print catalog is dead……..IT’S STILL ALIVE!

If you have spent the early days of 2010 analyzing the results of your Fall and Holiday campaigns, you may have noticed something a little strange; emails, God love’em, were blasted out in record numbers in 2009. That was good news for me because I sold a lot of email appends.  As a result of all that clutter in peoples’ inboxes, not to be confused with mailboxes, the results were not all that impressive. In my humble opinion, direct marketers looking to cut costs as much as possible, yet still justify their existence, took the route of emails over direct mail to get the message to their customers, or in some cases to prospects. In many peoples’ analyses they noticed that the average transactional value in most cases significantly decreased. Marketers took the approach that more is better. Now many are discovering that more is not always effective. That’s the bad news for me – now they want answers as to why this approach did not always work. While marketers are trying to get a handle on this, we have seen the number of emails significantly decrease over the first two months of 2010, almost by the same amount they increased last year. Oh yeah…I forgot to mention that many are turning back to the direct side in the meantime.

Do not be confused; email campaigns are still highly critical to one’s overall marketing and branding efforts. What seems to have been lost is the fact that many of these email campaigns fail to “show me the money.” Just because they are cheap, it does not mean they are the best way to engage your customers. In order for an email campaign to be successful, the same tried and true direct marketing rules need to be applied. In fact, because emails are inexpensive there is no reason for the campaign NOT to be relevant, personal and recognizing the customers’ recent history with you. 

Here is a thought you may want to consider…if you have customers that have not purchased from you in the past six to nine months, conduct a test (isn’t that the beauty of direct marketing?). Take half of those customers and send them an email offer enticing them back to you. Then take the other half and send them a direct mail piece (catalog or similar) with the same message. I’ll bet you two things will happen: (1) your average transaction will be higher from the mailpiece as opposed to the email and (2) overall sales from the campaign will be higher. If you really want to get nuts, segment this group into thirds and the third group gets both the email and direct mail piece. 

However you want to do this, the important factor here is that you talk to these people as individuals. I was just at the Black Eyed Peas concert the other night along with 14,000 others. We were all there to see the great performance so we had that in common (like the customers who buy from you), but as I looked around, I realized I had very little else in common with those around me. So to “target” a message to this general audience about an after-concert party at a night club offering three-for-one shots of some kind of vodka until 3:00 a.m. on a work night would not interest me (actually it does but for this article the official word is that it does not). But a message telling me of a valet service that would also allow me a quicker exit from the place after the concert would be of great interest. The point is that your customers are very different from one another. You have the data to prove that. You do, right? If not call me ASAP. Now use it like there’s no tomorrow (because one never knows).

Me? I want to be media agnostic – use the best channel or channels for the specific campaign. But all channels should work together so your company will not only survive but thrive. 

Remember – your catalog is still the most important merchandising tool you have. Treat it as such.

Arandell Corporation Teams Up with BCC Software

Posted on November 06, 2009

bcc-softwareBCC Software, a BÖWE BELL + HOWELL company and a leading developer of high-performance mailing technology solutions, announces that Arandell Corporation, one of North America’s largest privately held web offset printing companies, has joined the BCC family thanks to the comprehensive capabilities of Mail Manager Full Service™, BCC’s top-tier postal software product.

“We are delighted that Arandell Corporation has chosen to work with BCC Software as their postal solutions provider,” says BCC Executive Vice President Chris Lien. “We are constantly working to add new features and enhanced functionality to the Mail Manager family and all BCC products and services, to offer the best possible tools to drive the success of current and future clients.”

Mail Manager Full Service™ provides integrated support for the Full Service Intelligent Mail® barcode and delivers a comprehensive suite of USPS® CASS™ and PAVE™ certified presorting and list-management functionality including enhanced merge/purge and deluxe 24/7 automation capabilities, and a proprietary address-matching API that delivers dramatically higher processing speeds than the industry-standard USPS matching engine.

Founded in 1922 and based in Menomonee Falls, WI, Arandell Corporation provides high-quality printing, mailing, distribution, list management, data-based marketing strategies, education, logistics and consulting services to America’s premier custom publishers, catalogers and retailers. Arandell is on the cutting edge of ecologically preferred methods for conserving resources and protecting the environment with their production practices.

“Arandell Corporation is excited about our partnership with BCC Software. With challenges like rapidly-evolving market conditions and the ever-changing postal world, it is essential we partner with companies that allow us to stay ahead of the industry. We know that BCC’s products and services will meet those challenges, while also enabling us to maintain customer loyalty,” says Jim Willms, Arandell’s Vice President of Production Planning.

To read more about BCC Software, click here.

For additional information about Arandell Corporation, click here.

Search