Arandell Corporation’s Customer-Connect.net is a unique workflow management and communications tool developed for catalog marketers. Unlike other systems created for general print applications, Customer-Connect.net is focused on providing our customers real-time access to key project details – anytime, anywhere.
State-of-the-Art Communications System
Customer-Connect.net enables you to:
- Access real-time data on projects from initial quote through mail & logistics tracking
- Request project revisions quickly and efficiently
- Receive change communication faster than ever before
- Maintain better control and accountability throughout the job process
- Involve many users with different levels of read-only or edit access
Real-time Catalog Production Management
Developed by the Arandell Information Technology Group, Customer-Connect.net is designed as an easy-to-use communication tool that gives customers access to real-time information through all stages of the production process including pre-press, press, bindery and logistics.
You can instantly determine your job status, make any necessary changes, update your management team, and retain tighter control of your projects.
Communication Was Never Easier
Change requests can be submitted quickly and easily to the Arandell team at any time, day or night! At Arandell, team members receive the highlighted changes and route them electronically for a rapid response from the various departments.
Customer-Connect.net is a secured online service that is available 24 hours a day, 7 days a week. If you have internet access, you can log on and check the status of your projects anytime, anywhere you are located.
A Team Player
Customer-Connect.net will assist you, along with your Account Management Team. Although Customer-Connect.net contains a great deal of information, we welcome the opportunity to discuss projects with you over the phone or face-to-face. Customer-Connect.net will not diminish our personal touch. It was designed to provide you, the customer, with a faster means of checking status, requesting quotes, or reacting to changes.
We kept you in mind when we designed Customer-Connect.net and know that you will find it exceptionally easy to learn. All the terminology is readily understood and the system can be customized to your needs in a variety of ways. You can install different levels of usage for people within your organization.
By using Customer-Connect.net, you have the ability to view a single spreadsheet that summarizes all of your current projects, as well as a personalized job calendar to keep your projects organized.
When your catalog is ready for mailing, you will have access to an electronic confirmation of your mail plan strategy and real-time mail tracking through the USPS. We also track your bulk shipments and provide UPS, FedEx, and truck tracking information.